Empower users to identify problems and easily report them
Simplify issue reporting
When an issue pops up, you need to address it quickly. Issue Reporting makes it easy for members to report issues on the fly using their mobile device.
Members will be prompted to let you know what needs to be fixed and where. You’ll be notified immediately via email of any issues that need your attention.
“Optix is one of the few integrated solutions that does everything well.”
Improve your response time
Tackle issues as they arise. You’ll be notified immediately via email of any issue as soon as it’s been reported.
The faster you address your user’s concerns, the better an experience they’ll have.
Integrate Optix with your favorite support software and keep track of your team’s tickets. Any issues that a member submits will get sent to your issue management system to help manage tasks.
Easy-to-use reporting flow
Issue Reporting simplifies communication with members.
- Select the problem category
- Take a picture of it in the space
- Pin the location of where it exists
- Add any notes to make it easier to address
Address issues as they arise
Bring your tech stack together
Issue Reporting is a feature in your coworking app that enables members to easily report issues in the space to admin. This could be an empty coffee container, a broken chair, or a TV not working in a meeting room.
By automating issue reporting, you and your team can easily keep track of any problems in your space, so that they can be addressed quickly and easily.