Empower users to identify problems and easily report them.
Issue reporting is a simple feature that helps users easily report any problems in your coworking space, from a broken piece of equipment to an unstable internet connection. They can notify your team of any issue with a few simple taps on their app.
When an issue pops up, you need to address it quickly. The issue reporting feature in Optix makes it easy for users to report issues on the fly using their mobile device.
Users will be prompted via a simple workflow to let you know what needs to be fixed and where. You’ll be notified immediately via email of any issues that need your attention.
Tackle issues as they arise. You’ll be notified immediately via email of any issue as soon as it’s been reported.
The faster you address your user’s concerns, the better an experience they’ll have.
Integrate Optix with your favorite support software and keep better track of your tickets amongst your team. Any issues that a user submits will get sent to your issue management system – that way you and your team always know what needs to get taken care of next.
The issue reporting feature was created to simplify the reporting flow. Here’s how it works:
Managing pesky problems that arise on a daily basis can be a full-time job. Simple issue reporting makes it so you never miss another user request again. Now you can develop systems that can help you stay on top of your tickets .
Solve your user’s problems faster, without the headache.
