“We have users from all our locations interacting with other locations and its working seamlessly. They really like it.”
Seamless access across locations
Growing a coworking business from one location to two is no easy feat. Magnify that to scaling to seven locations and you have a big challenge – and opportunity – in front of you. Not only has Stratus Offices successfully done this, but they’ve also taken it a step further. With an all-inclusive pricing model, they offer users the ability to access the communities, resources, and services across their locations. “We knew just one location wouldn’t cater to everybody perfectly,” explains Nathaniel. “We wanted to come up with a way to please as many people as possible.”
Optix has supported Stratus with enabling a multi-location network of locations. Its white-labeled app allows users to see space availability in real-time across the Stratus Offices locations. They can then reserve the type of space they need no matter its location with just a tap of a button. And it’s been a big hit.
Automating administrative tasks for sustainable coworking growth
Multi-location management isn’t the only scaling challenge Optix is helping Stratus Offices conquer. With seven locations and counting, their team has a lot on their plates. “We were very, very busy with one location,” shares Nathaniel. “Now we’re trying to do bigger things, so we all take on additional roles too.”
However, with Optix, there are a number of key administrative responsibilities that the team doesn’t have to worry about. Users can self-manage everything through their app without the management team having to lift a finger, including paying for their invoices. Using Optix’s automated billing and invoicing feature, user billing can be automated and tracked across all locations. Users can save credit card information to pay on the go or simply set up auto-payments every month.
“Optix has supported us amazingly. Our invoice tracking and booking is 100% managed by our app for all our locations. It’s the number one way people interact with our brand, whether they're booking space, upgrading plans, or changing their membership.”
A coworking partner who goes above and beyond
At the end of the day, Nathaniel feels that one of the biggest boosts to Stratus Offices’ growth has been Optix’s partnership approach. With service at its core, Optix has consistently focused on listening and looking for ways to support their expansion.
As Stratus Offices has scaled, they’ve hired an independent community manager to own and oversee day-to-day operations at every location. As a result, they needed administrative separation for each venue within their coworking management software, while still providing a unified user experience via a single app. Optix has built this functionality for them and for the other multi-location clients that they support. “The development team has worked really hard with us to get our franchise network model off the ground,” Nathaniel says.
“We could have found many different providers that might have met our initial needs but none that would have assisted us in scaling like Optix has, coming up with ways to ensure our business needs were met regardless of how we had to structure things.”